Refund policy

Return & Refund Policy

Thank you for shopping with Callidus Care. We’re committed to providing you with effective, skin-loving products and exceptional service. If something isn’t quite right, we’re here to help.

🛍️ Returns

Due to the nature of skincare products and for hygiene reasons, we do not accept returns on used or opened items. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 Hours of delivery so we can make it right.

To be eligible for a return:

• Your item must be unused, unopened, and in its original packaging.
• You must provide proof of purchase (order confirmation or receipt).
• You must contact us within 48 hours of your purchase date.

To start a return, please email us at info@calliduscare.in with your order number and reason for return. We'll get back to you within 1–2 business days.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you via email whether your refund is approved.

If approved:

• Your refund will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.
• Original shipping costs are non-refundable.

🔄 Exchanges

We only replace items if they are damaged or defective. To request an exchange for the same item, please contact us at info@calliduscare.in with a photo of the issue.

🚫 Non-Returnable Items

Please note we cannot accept returns or issue refunds for:

• Opened or used skincare products
• Gift cards
• Sale or promotional items

📦 Damaged or Incorrect Orders

If your order arrived damaged or incorrect, please email us within 48 hours of delivery. Include:

• Your order number
• A clear photo of the item and packaging

We’ll resolve it as quickly as possible.

💬 Need Help?

We’re always happy to assist. If you have any questions, contact us at:
📧 info@calliduscare.in